Shipping and Return Policy

Delivery

Effective Date: July 04, 2024 Welcome to getpunk3d.com. The following terms and conditions (the “Delivery Terms”) govern the delivery of products (“Products”) purchased through our website, getpunk3d.com (the “Site”). By ordering Products from the Site, you agree to be bound by these Delivery Terms.

1. Shipping Methods

  • Within India: Orders placed within India will be shipped via our registered courier partners, including DTDC, Professional Couriers, or other reputable couriers, depending on the delivery location.
  • Outside India: International orders will be shipped through FedEx or another international courier service, as determined by us.

2. Shipping Charges

  • A fixed shipping charge of Rs. 150 will be applied to orders with a checkout cart value of less than Rs. 2000. For orders exceeding this value, shipping within India will be free of charge.
  • For international orders, shipping charges will be calculated based on the destination, weight, and dimensions of the package. These charges will be clearly communicated to you during the checkout process.

3. Dispatch and Delivery Times

  • Dispatch: All items will be dispatched within 1-2 business days from the date of ordering, subject to the availability of stocks.
  • Delivery Times: Delivery times may vary based on the shipping destination and the efficiency of the courier service. While we strive to ensure timely delivery, factors such as public holidays, courier service delays, and customs clearance (for international orders) may affect delivery times. The products are expected to be delivered in 4-5 working days on average.

4. Tracking

  • Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to track the status of your shipment on the courier’s website.

5. Shipping Restrictions

  • We reserve the right to refuse shipping to certain locations due to logistical challenges or legal restrictions. In such cases, we will inform you promptly and issue a full refund.

6. Customs and Duties

  • For international orders, the recipient is responsible for all customs fees, import duties, taxes, and other charges imposed by the destination country. These charges are not included in the purchase price or shipping charges. We recommend that you contact your local customs office for more information.

7. Lost or Damaged Items

  • In the unlikely event that your order is lost or damaged during transit, please contact us immediately. We will work with the courier service to resolve the issue and, if necessary, send a replacement or issue a refund according to our Cancellation and Refund Policy.

Return Shipping

  • In case of approved returns you are responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable on receipt of the items with maximum refund amount of Rs 250/-. In most cases, we request you to arrange the return pick-up also from our end.

8. Contact Information

For any questions or concerns regarding your order’s shipping and delivery, please contact us at:

By placing an order on getpunk3d.com, you acknowledge that you have read, understood, and agreed to these Delivery Terms. We reserve the right to modify these Delivery Terms at any time, so please review them periodically. Thank you for choosing getpunk3d.com for your 3D printed products. We look forward to serving you.

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